Terms & Conditions

1. Who you are contracting with

These Terms & Conditions ("Terms") are a binding agreement between you ("you", "Customer") and Gear One Fleet Solutions ("Gear One Fleet Solutions", "Gear One", "we", "us"), the provider of the Gear One fleet management software available at getgearone.com (the "Service"). By creating an account, starting a trial or continuing to use the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company, you confirm you have authority to bind that company; if you are contracting as an individual, you confirm you are of legal age in your country.

2. The Service

Gear One is a web-based fleet management platform for transport operators. It lets managers register vehicles and drivers, and lets drivers clock in and out of shifts, log trips with GPS breadcrumbs, upload vehicle documents and file complaints. Managers receive dashboards, maintenance records, driver ratings and exportable reports. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own fleet operations, within the limits of the plan you select.

3. Your account

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account, including activity by the managers, assistant managers and drivers you invite.
• Driver sign-in uses an email address plus a 7-digit PIN issued by your managers. You are responsible for sharing PINs only with the intended driver and for keeping account credentials confidential.

4. Acceptable use

You must not, and must not allow anyone using your account to:

• use the Service for any unlawful purpose, or in breach of transport or labour law;
• commit fraud, send spam, or misrepresent trip, shift or vehicle records;
• infringe the intellectual property or privacy rights of any person;
• interfere with the security or integrity of the Service — including introducing malware, probing or scanning our systems, bypassing access controls, or scraping data;
• reverse engineer, resell, sublicense or redistribute the Service;
• upload personal data of drivers or third parties without a lawful basis for doing so.

5. Intellectual property

Gear One retains all right, title and interest in the Service, including its software, interfaces, documentation and branding. You retain ownership of the data you and your team enter into the Service ("Customer Data"), and you grant us a limited licence to host, process and display that data solely to provide and support the Service.

6. Payments, subscriptions and taxes

Plans are billed monthly in advance. Every plan includes a 30-day free trial that requires a valid payment method up front; unless you cancel before the trial ends, the plan renews automatically at the then-current price. Fees, invoices, currency, applicable taxes, renewals, cancellations and refunds are handled by our payment providers.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For international orders, payment and subscription terms are set out in Paddle's Buyer Terms. Customers in Nigeria are billed in Naira through Paystack, inclusive of 7.5% VAT.

7. Service level

We work hard to keep Gear One available and accurate, but we do not guarantee that the Service will be uninterrupted, error-free or free of delays — GPS accuracy in particular depends on the driver's device, permissions and network coverage. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Suspension and termination

We may suspend or terminate your access to the Service where there is a material breach of these Terms, non-payment of fees, a security or fraud risk, or repeated or serious policy violations. Where practical we will give notice and an opportunity to fix the problem first. You may stop using the Service at any time. On termination you may export your Customer Data for 30 days, after which it may be deleted.

9. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, consequential or special damages, including loss of profits, loss of data or loss of goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

10. Indemnity

You will indemnify us against claims arising from your Customer Data, your unlawful use of the Service, or your breach of these Terms.

11. General

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute, without prejudice to mandatory consumer protections in your country of residence. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms and will post the revised version on this page.

12. Contact

Questions about these Terms: rowland@getgearone.com. Billing and refund enquiries are handled by Paddle at paddle.net.