Refund Policy

30-day money-back guarantee

Gear One Fleet Solutions ("Gear One") wants Gear One to genuinely work for your fleet. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.

Free trial

Every plan starts with a 30-day free trial. A valid payment method is required to begin the trial, but you are not charged until the trial ends. Cancel any time before the trial ends and no payment is taken.

How to request a refund

Refunds are processed by our payment providers. For international orders, Paddle.com is the Merchant of Record and handles refunds and billing support: request a refund at paddle.net using the email address on your receipt. Customers billed in Naira through Paystack, and anyone who prefers to reach us directly, can email rowland@getgearone.com with the order date and billing email.

What happens next

• Approved refunds are returned to the original payment method.
• Your bank or card issuer typically posts the funds within 5–10 business days after the refund is issued.
• When a refund is issued, the subscription is cancelled and access to paid features ends.
• You can export your shift, trip and maintenance records to CSV or PDF before cancelling — and for 30 days afterwards on request.

Renewals and cancellations

Subscriptions renew monthly. You can cancel at any time from the Billing screen in the app; cancellation stops future charges and you keep access until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.

Contact

Refund questions: rowland@getgearone.com. We aim to reply within one business day.